Upcoming Events

Is Customer Service In Your Company's DNA

• Venue: Complimentary Live Webinar
• Dates Available:
  January 25th

  February 22nd

• Time: 10:00 a.m. – 11:00 a.m. (EDT)
• Description: Delivering memorable customer service is a science of SIX crucial behaviors for customer-facing employees - especially important for hospitality, travel, retail, healthcare, and financial services.
  Consider that the value of one loyal customer is greater than the sum of single transactions from a series of one-time customers. And, the power of social networking means that only one Tweet or Facebook status update can seriously damage a company's reputation. You may even lose a previously valued customer for life.This session will cover research, refinded over the last two decades, which identifies six core behaviors of your customer-facing employees that make the biggest difference for your business.

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Best Practices for Strategic Recruitment and Talent Alignment

• Venue: Complimentary Live Webinar
• Dates Available:
  February 15th
  March 28th
• Time: 10:00 a.m. – 10:00 a.m. (EDT)
• Description: Strategic recruitment and talent alignment is a process that ensures people you do hire and those already employed by the company are placed in the right roles, developed in the right ways, and prepared for upcoming leadership challenges as effectively and efficiently as possible. Employee assessments can give organizations and managers consistent, in-depth, and objective information about their people. This session will discuss what you can do to ensure you have the organizational capabilities and capacity to meet the demands of your evolving workforce.
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Leadership Charisma – Raising Productivity & Profitability

• Venue: Complimentary Live Webinar
• Dates Available:
  February 8th
  February 29th
• Time: 10:00 a.m. – 11:00 a.m. (EDT)
• Description: We’ve seen time and time again that leaders with charisma have a knack for getting their people to give more and do their very best. Although it is widely believed that you are either born with charisma or not, our research defines a commercial charisma and proves that your leadership charisma can, in fact, be developed. It can be fostered to bring about amazing results in your business and personal life.
  
  In this briefing, attendees will learn how they can become more personally charismatic and will also learn how to harness that charisma to achieve superior bottom-line results for their business.
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